Refund Policy
At 5hrt.com, customer satisfaction is our priority. We understand that sometimes things don’t go as planned, so we strive to offer a fair and transparent refund policy. Below are the details of our refund policy for the products and services you purchase from our site.
1. Eligibility for Refunds
We offer refunds under the following conditions:
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Unused Balance: A refund will only be granted if the balance on your account or credits purchased (e.g., social media followers, panel credits, etc.) has not been used in any way. Once credits have been used or followers have been delivered, they are considered consumed, and refunds will not be issued.
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Request for Refund: Refund requests must be made within 7 days from the date of purchase. Please reach out to our support team with the details of your purchase and your request for a refund.
2. How to Request a Refund
To request a refund, please contact our customer support team by email at Support@5hrt.com. Include the following information in your request:
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Your order number
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The email address used for the purchase
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Details of the purchase (such as the product or service purchased)
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Reason for requesting the refund
Once we receive your refund request, we will process it and notify you of the status within 3–5 business days.
3. Non-Refundable Purchases
The following purchases are non-refundable:
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Any credits or services that have been partially or fully used (e.g., followers delivered, panel credits used, etc.).
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Digital products or services that have been delivered successfully, such as social media followers, likes, or panel credits.
4. Refund Processing
If you are eligible for a refund, the refund will be processed to the original payment method you used for the purchase. Please allow up to 5 business days for the refund to reflect in your account, depending on your payment provider.
5. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective as of the date indicated. We encourage you to review this Refund Policy periodically for any updates.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy or wish to request a refund, please don’t hesitate to contact our support team.
